Education: Bachelor’s degree in MIS, Computer Science or related field, or commensurate experience in the computer/technical industry.
Experience: Three years related experience in providing technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, smartphone device, electronic mail, and operating systems.
Special Knowledge: Strong knowledge of Windows 10 OS and MS Office 2016 workstation environment, and network connectivity systems. Experience in maintaining and troubleshooting technical problems in a LAN/WAN environment.
Audio/ Video knowledge and experience including scheduling, operations, and management. Identifying, diagnosing, and resolving the level one issues in computer hardware and software environment.
Technical Skills: Ability to configure user workstations, smartphone devices, and multifunctional printing device to firm’s specifications. The ability to oversee, manage, and operate audio and video equipment. The ability to provide just-in-time training for our firm applications to attorneys and staff.
Attributes: Technological problem-solving and decision-making skills. Ability to explain technical information in layman’s terms and to communicate effectively with all levels of firm personnel. Must be able to exercise good judgment, work independently with management instruction and possess strong organizational skills. Must be able to work on multiple projects simultaneously while under tight timeframes.
Other Qualifications: Ability to handle sensitive and/or confidential documents and see projects through to completion.
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